Психологічний супровід розвитку конфліктної компетентності менеджера бізнес-організації

Abstract

The paper examines the essence, content and structure of the manager's conflict competence, which is the optimal condition for ensuring constructive interaction between management personnel and employees of the organization, creating a favorable socio-psychological climate in the business environment. . It is substantiated that the use of the selected diagnostic tools will allow managers to predict, successfully identify, analyze and resolve conflict situations arising in the production team. A model and program of psychological support for the development of conflict competence of managers have been developed, combining diagnostic, corrective and developmental, consultative and supportive and evaluative and reflective blocks of psychological work. The practical use of the proposed methodological support allowed for the effective implementation of diagnostic, training, consultative and corrective measures, which contributed to the rational and operational resolution of conflicts in the business environment. Effective mechanisms for resolving conflicts in the business environment have been identified, namely methods and techniques aimed at increasing the level of conflict competence of managers, reducing psychological stress, and achieving constructive solutions to difficult situations