Взаємозв’язок емоційного вигорання менеджера по роботі з клієнтами з його психологічним і соціальним благополуччям

Abstract

The theoretical aspect of emotional burnout, psychological and social well-being, as well as the specifics of the position of a customer service manager are considered. Issues of actual interpretation of emotional burnout, psychological well-being and social well-being are studied in detail. Methodological approaches to the study of levels of emotional burnout, psychological well-being and social well-being of managers who work with clients are analyzed. The main methods of studying these parameters, the organization of the research itself and its statistical processing are considered. A physical activity program is being developed and tested to increase happiness and reduce burnout symptoms in customer-facing managers. The work ends with conclusions to each of the sections. The master's thesis is aimed at understanding and improving the psychological state of managers in the field of customer service through the study of emotional burnout and its impact on their well-being